Privacy Policy

1Who we are and what this covers

ServusGroup Inc. (“Servus,” “we,” “us,” “our”) franchises the Servus® system of specialty cleaning and janitorial management services. We have operated the business since 1989 from Richmond, British Columbia, and we are a member of the Canadian Franchise Association.

This policy explains how we handle personal information collected through servusfranchising.com and through our franchise development process — enquiries, qualification conversations, disclosure documents and the steps leading to a franchise agreement. It does not cover the separate privacy policy of Servus Group Lower Mainland, which serves cleaning customers, or the independent practices of any Servus franchisee.

We are based in Canada and we market franchises to prospective franchisees in both Canada and the United States. This policy is written to meet the requirements of Canadian federal and provincial privacy law and of United States state consumer privacy laws, and we apply the more protective standard where they differ.

2The information we collect

We collect what we need to evaluate a franchise enquiry properly. Depending on how far a conversation goes, that may include:

3Where it comes from

Almost all of it comes directly from you: the enquiry form on this website, emails, text messages and telephone conversations, and any application materials you complete. We also collect website activity automatically as you browse, as described in section 6.

Where your enquiry reaches us through a franchise portal, broker, referral source or trade show, we receive your details from that source. We also use publicly available information — business registries, company websites and professional networking profiles — to understand the background of a prospective franchisee.

4How we use it

We use personal information to:

• respond to your enquiry and answer your questions about the Servus system;
• assess whether a Servus franchise suits your capital, market and timeline, and whether a territory is available;
• conduct qualification conversations and validation calls;
• prepare, deliver and track receipt of franchise disclosure documents as franchise law requires;
• negotiate and enter into a franchise agreement, and onboard a new franchisee;
• keep in touch about the opportunity where you have agreed to hear from us;
• improve this website and understand which pages prospective franchisees find useful;
• meet our legal obligations, including franchise disclosure and registration requirements in the provinces and states that impose them; and
• establish, exercise or defend legal claims.

We do not use your information to make decisions about you by automated means alone. A person at Servus reviews every franchise enquiry and every candidate decision.

5Email, text messages and phone calls

Email

We send franchise information, updates and marketing emails in accordance with Canada’s Anti-Spam Legislation and the United States CAN-SPAM Act. Every marketing email identifies us, gives our mailing address and includes an unsubscribe link. You can unsubscribe from any message, and we act on the request promptly and in any event within 10 business days.

Text messages

We use text messages for two purposes: to arrange and confirm conversations with you, and to send marketing messages about the Servus franchise opportunity.

We send marketing text messages only to people who have given us prior express written consent to receive them. Consent to receive marketing texts is never a condition of receiving franchise information or of any purchase. You can give consent without agreeing to anything else, and you can withdraw it at any time without affecting your enquiry.

• To stop messages, reply STOP to any text from us. We stop marketing texts promptly and in any event within 10 business days, and we honour a request to stop however you make it — by text, email, telephone or in conversation.
• For help, reply HELP to any text, or call 604-435-1135.
• Message frequency varies with where you are in the franchise process.
• Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

We do not share mobile telephone numbers with third parties for their own marketing or promotional purposes, and we do not sell them. We keep records of the consent you gave and of any request to stop, so that we can honour it.

Telephone calls

We call people who ask us to, and people who have enquired about a franchise. We maintain an internal do-not-call list and honour requests to stop calling. Tell us at any time and we will add you to it. We also honour the United States National Do Not Call Registry and Canada’s National Do Not Call List as those rules require.

6Cookies, analytics and advertising

This website uses cookies and similar technologies to function correctly, remember your preferences and understand how visitors use our pages.

• Essential cookies make the site work: navigation, form submission and security. The site will not function correctly without them.
• Analytics from our hosting provider tell us which pages are visited and how visitors arrive. We use this in aggregate to improve the site.

At the date of this policy we do not run third-party advertising or retargeting technology on this website — no advertising pixels, and no tags that build a profile of you across other companies’ websites. If we add advertising technology as we expand, we will update this policy and provide a clear opt-out before we begin.

You can refuse or delete cookies in your browser settings at any time. Blocking essential cookies may stop our enquiry form from working.

We honour browser-based opt-out preference signals, including Global Privacy Control, where the law requires us to treat them as an opt-out request.

7Whether we sell or share personal information

Because we do not sell or share, this website does not display a “Do Not Sell or Share My Personal Information” link. If that ever changes, we will update this policy, add the link and give you a way to opt out before the practice begins.

8Who we share information with

We disclose personal information for business purposes, under contract and only as needed, to:

• Service providers that operate on our behalf — website hosting, customer relationship management, email and text messaging platforms, document and electronic signature services, and IT support. They may use the information only to provide services to us.
• Professional advisors — franchise counsel, accountants and consultants who advise us on franchise development, disclosure and registration.
• Franchise brokers, portals or referral sources, where your enquiry reached us through one of them, so that we can respond to you and account for the referral.
• Regulators — franchise regulators in provinces and states that require registration or filing, where the law requires disclosure.
• Existing franchisees, where you ask to speak with them as part of your due diligence, and only with your agreement.
• Legal and safety — where required or permitted by law: to comply with a court order, subpoena or regulatory demand; to establish or defend a legal claim; or where an emergency threatens someone’s health or safety.
• Business transactions — if our business is sold, merged or reorganised, personal information may transfer as part of the transaction, subject to the purchaser continuing to protect it under this policy.

9Where information is stored

We store personal information in Canada and in the United States. Several services we rely on — our website host, customer relationship management system, email and messaging platforms — keep data on servers in the United States.

If you would like to know which service providers hold your information and where, contact our Privacy Officer and we will tell you.

10How we protect it

We protect personal information with safeguards appropriate to its sensitivity:

• Technical — encrypted connections to this website, access-controlled systems with individual accounts, multi-factor authentication on our core platforms, and managed backups.
• Administrative — access limited to the people who need it to evaluate franchise candidates, confidentiality terms in employment and contractor agreements, privacy training, and contractual privacy obligations on our service providers.
• Physical — locked offices and controlled access to our Richmond facility.

No system is perfectly secure. Please do not send us financial account numbers, government identification numbers or other sensitive documents by unencrypted email. If a franchise application requires them, we will arrange a secure method.

11How long we keep it

We keep personal information only as long as we need it for the purpose it was collected, or as long as the law requires — whichever is longer.

12Your privacy rights in the United States

A growing number of US states give residents rights over their personal information, and the details differ from state to state. Rather than ask you to work out which law applies to you, we extend the following rights to every United States resident, whatever state you live in:

• Know and access. Ask us to confirm whether we hold personal information about you, and to give you a copy, along with the categories we collect, the sources, the purposes, and the categories of third parties we disclose to.
• Correct. Ask us to fix personal information that is inaccurate.
• Delete. Ask us to delete personal information we hold about you, subject to the exceptions the law allows — for example, where we need it to comply with franchise record-keeping obligations or to defend a legal claim.
• Portability. Receive a copy in a portable, readily usable format where it is technically feasible.
• Opt out of sale, sharing and targeted advertising. We do not do any of these, as section 7 explains, but the right is yours if that ever changes.
• Opt out of profiling that produces legal or similarly significant effects. We do not engage in it; a person reviews every candidate decision.
• Limit the use of sensitive personal information. We do not collect it, as section 2 explains.
• Non-discrimination. We will not deny you a franchise opportunity, charge you a different price, or give you a lower level of service because you exercised a privacy right.
• Appeal. If we refuse your request, you may appeal. Section 15 explains how.

13Additional disclosures for California residents

If you live in California, the California Consumer Privacy Act gives you the rights described in section 12 and requires us to make these additional disclosures.

Categories collected. In the twelve months before the date of this policy we collected the categories in section 2, which correspond to these statutory categories: identifiers; personal information described in California Civil Code section 1798.80(e); commercial information; internet or other electronic network activity information; professional or employment-related information; and inferences drawn from the above. We did not collect biometric information, education records, precise geolocation or sensitive personal information.

Purposes. As set out in section 4. Sources. As set out in section 3. Disclosure. We disclosed each of those categories to the recipients in section 8 for the business purposes described there.

Sale and sharing. We did not sell or share any category of personal information, including the personal information of minors under 16.

Retention. As set out in section 11.

Shine the Light. California Civil Code section 1798.83 lets California residents ask about personal information disclosed to third parties for their own direct marketing. We do not make those disclosures.

Authorised agents. You may use an authorised agent to make a request. We will ask for written permission signed by you, and we may ask you to verify your own identity directly.

14Your privacy rights in Canada

If you are in Canada, the federal Personal Information Protection and Electronic Documents Act and provincial privacy legislation, including British Columbia’s Personal Information Protection Act, give you the right to ask what personal information we hold about you, how we have used it and to whom we have disclosed it, and to ask us to correct anything inaccurate or incomplete.

We collect, use and disclose personal information with your consent. For a franchise enquiry that consent is usually implied — when you ask us about a franchise, you are consenting to our use of your details to respond. For marketing email and text messages we ask for your express consent. You may withdraw consent at any time, subject to legal and contractual limits and reasonable notice; we will tell you what withdrawing consent means before we act on it.

Business contact information used to communicate with you in a professional capacity is treated separately under some provincial legislation and may not be personal information for those purposes.

If we do not resolve a concern to your satisfaction, you may complain to the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or priv.gc.ca, or, in British Columbia, to the Office of the Information and Privacy Commissioner for British Columbia at 250-387-5629 or oipc.bc.ca.

15How to exercise your rights

Making a request

Email info@servusfranchising.com with “Privacy request” in the subject line, or call 604-435-1135, or write to the address in section 18. Tell us what you are asking for and enough detail for us to find your records.

Verifying who you are

We will ask you to confirm information we already hold — typically the email address or telephone number you used to contact us — so that we do not give your information to someone else. We use what you give us for verification only, and we delete it afterward.

Our response

We respond within 45 days. If we need more time, we will tell you why within that period and take no more than a further 45 days. There is no charge for a straightforward request; if a request is manifestly unfounded or excessive, we will tell you before doing the work and explain any fee.

If we say no

We will tell you in writing why, and you may appeal by replying to our decision or writing to our Privacy Officer with “Privacy appeal” in the subject line. We will review the appeal and respond within 45 days, explaining our reasoning. If we deny the appeal, we will tell you how to complain to your state Attorney General or, in Canada, to the privacy commissioner named in section 14.

16Children’s privacy

This website and our franchise opportunity are directed to adults. We do not knowingly collect personal information from anyone under 18, and we do not sell or share the personal information of anyone under 16. If you believe a minor has given us personal information, contact our Privacy Officer and we will delete it.

17Changes to this policy

We review this policy at least once a year and update it when our practices, systems or legal obligations change. The effective date at the top of the page shows when the current version took effect. Where a change affects how we use information you have already given us, we will seek your consent where the law requires it.

Privacy law is moving quickly in both countries — new United States state laws take effect regularly, and Canada’s federal private-sector privacy law is under review. We will update this policy as new requirements come into force.

18How to contact us

Our Privacy Officer is responsible for our compliance with this policy and with privacy law. Please bring any question, request or complaint to them first.

We acknowledge privacy requests within 5 business days.

© 2026 ServusGroup Inc. · Effective September 18, 2026 · Version 1.0